Shipping & Delivery
Wholesale Shipping Information — Bulk-Haus
At Bulk-Haus, we provide shipping solutions for our wholesale customers across Europe.
All orders are prepared and dispatched from our facilities in the République tchèque, allowing us to serve our European business partners through international logistics networks.
Our goal is to ensure reliable order processing, secure packaging and efficient delivery for every wholesale shipment.
1. Shipping Origin
All Bulk-Haus orders are dispatched from the Czech Republic.
Dispatch Country: République tchèque
Operating Company: Aura Works s.r.o.
Service: Business-to-Business (B2B) Wholesale Distribution
We work with logistics providers to arrange deliveries according to shipment size, destination and product requirements.
2. Shipping Destinations
Bulk-Haus serves professional customers, retailers and distributors in European markets where the relevant products can legally be supplied.
Shipping availability depends on the destination country, product category and applicable regulations.
Certain hemp-derived products and cannabinoid formulations may be subject to specific national restrictions.
Bulk-Haus reserves the right to refuse or cancel shipments that cannot legally be fulfilled.
3. Order Processing
Once an order has been received and payment has been confirmed, our team begins processing the shipment.
Order preparation may include:
- Product availability verification.
- Wholesale order picking and packing.
- Packaging and labelling.
- Preparation of transport documentation.
- Collection by the shipping provider.
Processing times may vary depending on order volume, product availability and any special requirements.
Customers will be informed if an order is subject to a significant delay.
4. Delivery Times
Delivery times depend on the destination, selected transport service and shipment size.
Orders are shipped from the Czech Republic to the relevant delivery address.
Estimated delivery times, where provided, are indicative and not guaranteed unless expressly agreed in writing.
Delays may occur due to transport disruptions, public holidays, customs procedures where applicable or other circumstances beyond our reasonable control.
5. Shipping Costs
Shipping costs are calculated according to factors such as:
- Destination country.
- Total shipment weight.
- Package dimensions.
- Number of parcels or pallets.
- Selected delivery service.
- Special handling requirements.
Applicable shipping charges will be communicated during checkout or through a personalised wholesale quotation before the order is confirmed.
Additional charges may apply for destinations outside the European Union, including customs duties, import taxes and clearance fees.
6. Order Tracking
Where tracking is available, customers will receive shipment information after dispatch.
Tracking details may be provided by email or through the relevant shipping provider.
Customers can use this information to follow the progress of their delivery.
For tracking assistance, please contact b2b@bulk-haus.com.
7. Packaging & Shipment Protection
We take care to prepare wholesale orders using packaging appropriate for the products being shipped.
Depending on the order, shipments may be packed in protective boxes, cartons or palletised packaging.
Customers should inspect the external condition of their shipments upon delivery and retain the packaging if any damage is discovered.
8. Damaged or Missing Shipments
If your shipment arrives damaged, incomplete or contains incorrect products, please contact us as soon as reasonably possible.
To help us investigate, provide:
- Your order number.
- Company name.
- Description of the issue.
- Photographs of the products and packaging.
- Any relevant transport documentation.
We recommend reporting visible transport damage within 48 hours of delivery to facilitate investigation with the carrier.
This recommendation does not override any mandatory legal rights.
Claims will be reviewed in accordance with our Refund & Returns Policy.
9. International Shipping & Regulatory Compliance
Certain products offered by Bulk-Haus, including hemp-derived products, CBD flowers, extracts and other cannabinoid-related merchandise, may be subject to different legal requirements depending on the destination country.
Customers are responsible for verifying that their intended importation, possession, distribution and resale activities comply with applicable local laws.
Bulk-Haus is also responsible for complying with the legal requirements applicable to its own supply and shipping activities.
We may request additional business documentation or refuse shipments where legal compliance cannot be established.
10. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If incorrect or incomplete information causes a failed delivery, additional shipping charges may apply where legally permitted.
Please contact us as soon as possible if you need to correct your shipping address before dispatch.
11. Wholesale & Pallet Shipments
For larger wholesale orders, Bulk-Haus may arrange palletised freight or other suitable transport solutions.
Delivery arrangements for these shipments may be confirmed individually according to order volume, destination and handling requirements.
Please contact our team for further information about large-volume orders and customised shipping arrangements.
12. Contact & Shipping Assistance
For shipping enquiries, delivery information or logistics assistance, please contact:
Bulk-Haus — Wholesale Support
Company: Aura Works s.r.o.
Registered Office:
Šumavská 1094/3, Vinohrady
120 00 Prague 2
République tchèque
Company ID (IČO): 23934352
E-mail: b2b@bulk-haus.com
Site web : https://bulk-haus.com
© 2026 Bulk-Haus — Exploité par Aura Works s.r.o. Tous droits réservés.